Shipping Policy

Welcome to PrimeMat!

Thank you for shopping with PrimeMat. We are committed to delivering your orders safely and on time. Please read our shipping policy below.

Order Processing

• All orders are processed within 1–7 business days after payment confirmation.

• Orders are not processed or shipped on weekends or public holidays.

• If there is a delay due to high order volume or unforeseen circumstances, we will notify you via email.

Shipping Time

• Domestic Shipping: Estimated delivery is 3–7 business days.

• International Shipping: Estimated delivery is 7–21 business days, depending on the destination and customs clearance.

Please note that delivery times are estimates and may vary.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and the shipping method selected.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email (if available) so you can monitor your shipment.

Incorrect Address

Please ensure that your shipping address is correct before placing your order. PrimeMat is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by customers.

Lost or Damaged Packages

If your order arrives damaged or is lost during transit, please contact us as soon as possible. We will work with the shipping carrier to help resolve the issue.

Contact Us

If you have any questions regarding our Shipping Policy, please contact us at:

Email: primemat02@gmail.com

Thank you for choosing PrimeMat!